Thu 22 Dec 2011
Telemarketing outsourcing companies can handle your entire telemarketing needs without you having to use your on-site staff to accomplish the task. The centers will let you only make full use of individuals having a advanced level of knowledge inside your specific area of specialization as opposed to using a lot of people who are not industry experts in your industry. Yet, there could possibly be times you might want to work out difficulties with your call center if you wish to keep a proper relationship.
It might appear harsh to say that occasionally you really need to complain; but when you practice it properly, the art of protesting and complaining can win you better service out of your call center. The main things you should know about complaining are the six no-no’s in order to avoid when you are doing it.
1. Tend not to complain with regards to general service; instead, clearly show selected troublesome areas that need give good results. Whenever you say “I do not like your service,” that tells them nothing, but if your tell them specifically what it is that is a problem you, they’re now able to work to solve it.
2. Do not complain about everyone in the center. Not everyone is efficient at outbound telemarketing, but chances are that you will discover at least a few of the workers’ that do actually put in a terrific day’s work. In case you must complain about employees, make a distinction between the bad practices as well as the good ones.
3. Really don’t complain about impossibilities. If you ever expect the telemarketers of your outbound call centers to make sales or set appointments every single time they make a call, you’re just being ridiculous; nobody can live up to those impossible demands. Keep your complaints for something that someone can actually complete.
4. Take care not to criticize about something the call center doesn’t have control over. If phone service goes down where the call center is located, don’t call immediately as soon as the phone service returns on to complain that the calls were not being made. Accept the fact that there was an unforeseeable loss that the telemarketing services had nothing to do with.
5. Never complain without being prepared to give an answer to the problem or at least to brainstorm with the call center director to find one. A proactive attitude is far better than a negative, blaming one. Your essential goal in mind is always to get a specific thing done.
6. Do not complain without giving the outbound telemarketing center staff an opportunity to resolve the matter. Permit them to see the resolution through to the conclusion for them to give it their best to make you completely satisfied and meet your needs.
Filing a complaint is not beneficial unless you are aware how to utilize it to accomplish change. Complaining to your outbound call centers can bring you a better working relationship, and likely will bring you more clientele in the end.
Connect to Tele-Center Inc. to read more regarding B2B telemarketing.